Delivery & returns

When it arrives

Coffee — pre-order

Not roasted yet. Everything on the range page is a pre-order and will be dispatched by 31 October 2026, then two to five working days on Royal Mail Tracked 48 after that.

If that date has to move you will get an email before it passes — not after — with the new date and the option of a full refund instead. You do not have to chase us.

Kit

Made to order and dispatched within 10 working days, then two to five working days in the post.

What delivery costs

Nothing. Delivery is free on every order while we launch. We deliver to UK addresses only for the moment — if you are outside the UK and want some, email us and we will tell you honestly whether we can.

The published policy in the small print — free over £30, £3.95 below it — starts when the site has a basket that can hold more than one thing at a time. Until then everything ships free, which is the simpler promise and the one in your favour.

Cancelling a pre-order

Any time before it ships, for any reason, in full. Email hello@bluelightcoffee.co with the name on the order. No form, no questions, no attempt to change your mind. The money goes back to the card you paid with, normally within three working days.

Sending something back

Changed your mind

You have 14 days from delivery to tell us, and another 14 to get it back to us. You pay the return postage, and we refund within 14 days of it arriving or of you showing us it was sent.

Coffee has to be unopened. Once a bag is unsealed we cannot resell it and cannot take it back. Unopened is fine, and so is kit that has not been worn or used.

Faulty, wrong, or not what we said it was

We pay the postage both ways and you get a full refund if you reject it within 30 days of delivery. After 30 days we get one go at repairing or replacing it, and if that does not work you get your money back.

That includes coffee that arrives stale, damaged or nothing like the description. Tell us what happened — a photo helps but is not compulsory, and we are not going to argue the toss over a bag of coffee.

Something not arrived

Give it until the end of the dispatch window plus five working days, then email us. We will chase the carrier, and if it is lost we will resend or refund — your choice, not ours.

How to start any of this

One email to hello@bluelightcoffee.co with your order number or the name it was placed under. A person reads it, normally within two working days.

The full terms are on the terms of sale page. Nothing on this page reduces your statutory rights.